Frequently Asked Questions
Everything you need to know about our technical headwear and performance apparel.
What is the best way to wash my ciele athletics cap?
We recommend hand washing your cap in cold water with mild detergent to preserve the technical fibers and shape. If using a machine, use a delicate cycle and a laundry bag. Always air dry; never use a tumble dryer.
Do your products come with a warranty?
Yes, we offer the Million Miles Guarantee. We stand behind our products and will repair or replace any item that fails due to a manufacturing defect for the lifetime of the product.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like socks or base layers may be final sale.
Are your materials sustainable?
Sustainability is a core pillar of our design. Many of our products utilize REPREVE recycled performance fibers and GRS-certified recycled polyester to reduce our environmental impact.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.